> For the complete documentation index, see [llms.txt](https://help.goodagainapp.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.goodagainapp.com/readme.md).

# Welcome

Welcome to the GoodAgain Help Center! This guide will help you get the most out of GoodAgain - the complete customer retention platform.

## What is GoodAgain?

GoodAgain helps you turn every customer into a repeat customer. The platform includes:

* **Complaint Resolution** - AI-powered chat resolves customer issues instantly with smart offers
* **Spin-to-Win** - Gamified prize wheel that collects customer info and drives engagement
* **Birthday Club** - Automated birthday rewards that delight customers year after year
* **Referral Program** - Let your customers refer friends and reward them both
* **Win-back Campaigns** - Reminder emails that bring customers back before offers expire
* **Review Prompts** - Automated emails that turn happy customers into 5-star reviews
* **QR Code Printing** - Professional print materials using Avery templates or custom sizes

You stay in control - review complaints, approve offers, and track everything from your dashboard.

## Quick Links

### Getting Started

* [Getting Started](/getting-started.md) - Set up your account and QR codes
* [QR Code Printing](/qr-code-printing.md) - Print professional QR materials

### Features

* [Handling Complaints](/handling-complaints.md) - Review and resolve customer issues
* [Rewards & Offers](/rewards-and-offers.md) - Configure discounts and free items
* [Spin-to-Win Wheel](/spin-to-win.md) - Set up the gamified prize wheel
* [Birthday Club](/birthday-club.md) - Automated birthday rewards
* [Referral Program](/referral-program.md) - Customer referral rewards
* [Win-back Campaigns](/win-back-campaigns.md) - Expiring offer reminders
* [Review Prompts](/review-prompts.md) - Automated review request emails

### Management

* [Team Management](/team-management.md) - Add managers and staff
* [Multi-Location](/multi-location.md) - Manage multiple business locations
* [Branding](/branding.md) - Customize your brand appearance
* [Settings](/settings.md) - All configuration options

### Help

* [FAQs](/faqs.md) - Common questions answered
* [Best Practices](/best-practices.md) - Tips for getting the most out of GoodAgain

## Need Help?

* **Email:** <support@goodagainapp.com>
* **Response time:** Within 24 hours