Welcome

Welcome to the GoodAgain Help Center! This guide will help you get the most out of GoodAgain - the complete customer retention platform.

What is GoodAgain?

GoodAgain helps you turn every customer into a repeat customer. The platform includes:

• Complaint Resolution - AI-powered chat resolves customer issues instantly with smart offers

• Spin-to-Win - Gamified prize wheel that collects customer info and drives engagement

• Birthday Club - Automated birthday rewards that delight customers year after year

• Referral Program - Let your customers refer friends and reward them both

• Win-back Campaigns - Reminder emails that bring customers back before offers expire

• Review Prompts - Automated emails that turn happy customers into 5-star reviews

• QR Code Printing - Professional print materials using Avery templates or custom sizes

You stay in control - review complaints, approve offers, and track everything from your dashboard.

Quick Links

Getting Started

• Getting Started - Set up your account and QR codes

• QR Code Printing - Print professional QR materials

Features

• Handling Complaints - Review and resolve customer issues

• Rewards & Offers - Configure discounts and free items

• Spin-to-Win Wheel - Set up the gamified prize wheel

• Birthday Club - Automated birthday rewards

• Referral Program - Customer referral rewards

• Win-back Campaigns - Expiring offer reminders

• Review Prompts - Automated review request emails

Management

• Team Management - Add managers and staff

• Multi-Location - Manage multiple business locations

• Branding - Customize your brand appearance

• Settings - All configuration options

Help

• FAQs - Common questions answered

• Best Practices - Tips for getting the most out of GoodAgain

Need Help?

• Email: [email protected]

• Response time: Within 24 hours