Getting Started

Setting Up Your Account

After signing up, you'll land on your dashboard. Here's what to do first:

Step 1: Complete Your Business Profile

1. Tap the Settings tab (gear icon)

2. Fill in your business details:

   • Business Name - How customers will see you

   • Business Type - Restaurant, Retail, Salon, etc. (this customizes the AI's language)

   • Contact Email - Where you'll receive notifications

   • Phone - Optional, for customer reference

Step 2: Set Your Business Hours (Optional)

This helps the AI know when you're open if customers ask.

Step 3: Save Changes

Tap Save at the bottom of the screen.

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Adding Your First Location

Every business needs at least one location. This is where complaints are tied to and where customers redeem rewards.

To Add a Location:

1. Go to Settings → Locations

2. Tap Add Location

3. Fill in the details:

Field	What to Enter	Example
Location Name	How you identify this location	"Downtown Store"
Address	Full street address	"123 Main St, Austin, TX 78701"
Phone	Location's phone number	"[phone]"
Email	Location-specific email (optional)	"[email protected]"

1. Tap Save

Multiple Locations?

If you have more than one location, add each one separately. Each location gets its own:

• QR code

• Complaint inbox

• Redemption tracking

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Your QR Code

Your QR code is how customers access your complaint chat. Each location has its own unique code.

Where to Find It

1. Go to Settings → QR Code (or tap the QR icon on dashboard)

2. Select the location (if you have multiple)

3. You'll see your QR code ready to download

Download Options

Format	Best For
PNG	Digital use, emails, social media
PDF	Printing on paper, tent cards
SVG	High-quality prints, large signage

To Download:

1. Tap Download QR Code

2. Choose your format

3. Save to your device or share directly to a print service

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Where to Place QR Codes

The more visible your QR code, the more feedback you'll capture.

Best Placements by Business Type

Restaurants & Cafes

• On the receipt - Customer sees it right after paying

• Table tents - Visible throughout the meal

• Check presenter - Last touchpoint before leaving

• Near the exit - Catches them before they leave upset

Retail Stores

• On the receipt - Immediate after purchase

• Checkout counter - While waiting in line

• Fitting rooms - Common complaint area

• Return desk - Already frustrated customers

Salons & Spas

• Checkout desk - After service completion

• Styling stations - If something goes wrong during service

• Waiting area - For wait time complaints

Service Businesses

• Invoice/Receipt - Standard touchpoint

• Email signature - Every communication

• Follow-up email - "How did we do?"

Design Tips

✅ Do:

• Make it at least 1" x 1" (2.5cm x 2.5cm)

• Use high contrast (dark code on light background)

• Add a clear call-to-action: "Had an issue? Scan here"

❌ Don't:

• Make it too small to scan

• Hide it where no one looks

• Cover any part of the code

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Quick Start Checklist

• Business profile completed (name, type, email)

• At least one location added

• QR code downloaded

• QR code printed/placed in your business

• Test scan with your phone

• Reward presets configured