Multi-Location Management

Adding More Locations

Expand GoodAgain to all your locations.

To Add a Location:

1. Go to Settings → Locations

2. Tap Add Location

3. Fill in details (name, address, phone, email)

4. Tap Save

Each Location Gets:

• Unique QR code

• Separate complaint inbox

• Individual analytics

• Own redemption tracking

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Location-Specific QR Codes

Every location has its own QR code so complaints are properly routed.

To Get a Location's QR Code:

1. Go to Settings → QR Codes

2. Select the location from dropdown

3. Download/print that location's code

Why This Matters:

• Complaints are tagged to correct location

• Staff see only their location's complaints

• Analytics show per-location performance

• Proper accountability

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Filtering by Location

On the Complaints Screen:

1. Tap the Location filter

2. Select specific location or "All"

3. View complaints for that selection

On Analytics:

1. Go to Analytics

2. Select location from dropdown

3. View metrics for that location only

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Redemption Location Rules

Control where customers can redeem their offers.

Options:

Setting	Meaning
Any Location	Customer can redeem at any of your locations
Same Location	Customer must return to the location where they complained
Same + Main	Same location, or your flagship/main location

To Configure:

1. Go to Settings → Rewards

2. Under Redemption Rules, select your preference

3. Save

Recommendations:

• Single location: Doesn't matter

• Multiple locations (same city): "Any Location" for convenience

• Franchise/distant locations: "Same Location" for accountability