Settings Reference

Business Profile

Setting	Description
Business Name	Displayed to customers
Business Type	Affects AI language (Restaurant, Retail, etc.)
Contact Email	Primary notification email
Phone	Displayed to customers if needed
Address	Main business address
Website	Your website URL

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Complaint Settings

Setting	Description	Default
Require Receipt	Must upload receipt	Off
Require Issue Photo	Must upload photo	Off
Require Email	Must provide email	On
Email Verification	Verify email with code	Off
Allow Experience-Only	Complaints without purchase	On

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Offer Approval Settings

Setting	Description	Default
Auto-Approve Offers	Skip manual approval	On
Max Auto-Approve Value	Auto-approve up to $X	$25
Require Approval for Repeats	Manual review for repeat complainers	On
Require Approval for High Severity	Manual review for serious issues	On

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Notification Preferences

Setting	Description
New Complaint Alerts	Notify when new complaint arrives
Escalation Alerts	Notify for escalated complaints
Daily Summary	Send daily recap email
Weekly Report	Send weekly analytics