Settings Reference

Business Profile

Setting
Description

Business Name

Displayed to customers

Business Type

Affects AI language (Restaurant, Retail, etc.)

Contact Email

Primary notification email

Phone

Displayed to customers if needed

Address

Main business address

Website

Your website URL


Complaint Settings

Setting
Description
Default

Require Receipt

Must upload receipt

Off

Require Issue Photo

Must upload photo

Off

Require Email

Must provide email

On

Email Verification

Verify email with code

Off

Allow Experience-Only

Complaints without purchase

On


Offer Approval Settings

Setting
Description
Default

Auto-Approve Offers

Skip manual approval

On

Max Auto-Approve Value

Auto-approve up to $X

$25

Require Approval for Repeats

Manual review for repeat complainers

On

Require Approval for High Severity

Manual review for serious issues

On


Notification Preferences

Setting
Description

New Complaint Alerts

Notify when new complaint arrives

Escalation Alerts

Notify for escalated complaints

Daily Summary

Send daily recap email

Weekly Report

Send weekly analytics

Last updated