Redeeming Rewards

Redemption Mode Overview

When customers return to use their rewards, your staff uses Redemption Mode to verify and redeem codes.

Accessing Redemption Mode:

1. Tap Redeem tab (or ticket icon)

2. You're now in staff redemption mode

What Staff Sees:

• Code entry field

• Scan QR option (if customer has QR code)

• Recent redemptions list

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How to Redeem a Code

Step-by-Step:

1. Get the code - Customer shows email or reads code aloud

2. Enter the code - Type in the code field or scan QR

3. Verify details - Screen shows:

   • Customer name

   • Offer details (e.g., "20% off")

   • Expiration date

   • Location validity

4. Confirm redemption - Tap Redeem

5. Apply discount - Use the POS code shown to apply in your system

What a Valid Code Shows:

✓ Valid Code

Customer: Sarah Johnson
Offer: 25% Off Next Visit
Expires: March 15, 2025
Location: Any Location

POS Code: RESOLVE25

[Redeem] [Cancel]

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Invalid Code Errors

Sometimes codes won't work. Here's what each error means:

Error	Meaning	What to Tell Customer
Code Not Found	Typo or invalid code	"Can you double-check the code?"
Already Redeemed	Code was used before	"This code was already used on [date]"
Expired	Past expiration date	"This code expired on [date]. Let me see what I can do."
Wrong Location	Code is for different location	"This code is valid at [location name]"
Inactive	Offer was deactivated	"Let me check with my manager"

Handling Invalid Codes:

• Be empathetic - customer expected a discount

• Check if there's a typo

• Look up customer by email if needed

• Manager can issue a new code if warranted

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Checking Redemption History

View Recent Redemptions:

1. Go to Redeem tab

2. Scroll down to see Recent Redemptions

3. Shows: Code, customer, offer, timestamp, who redeemed

Search Past Redemptions:

1. Tap Search icon

2. Enter customer email or code

3. View full redemption history

Filter by Date:

1. Tap Filter

2. Select date range

3. View redemptions for that period