Verification & Security

Receipt Verification

Requiring receipts helps prevent fraud and confirms the customer actually visited.

Options:

Setting	Behavior
Required	Customer must upload receipt to proceed
Optional	AI asks for receipt but allows skipping
Not Required	AI doesn't ask for receipt

To Configure:

1. Go to Settings → Verification

2. Toggle Require Receipt

3. Save

When to Require Receipts:

• Yes: High-value offers

• Yes: History of fraud

• Yes: Need proof for internal tracking

• No: Quick service restaurants (receipts often discarded)

• No: Want to reduce friction

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Photo Evidence

Requiring photos of issues helps you understand problems and verify claims.

Options:

Setting	Behavior
Required	Customer must upload photo to proceed
Requested	AI asks but allows skipping
Not Required	AI doesn't ask for photo

To Configure:

1. Go to Settings → Verification

2. Toggle Require Issue Photo

3. Save

When to Require Photos:

• Yes: Food quality complaints (wrong order, foreign objects)

• Yes: Product defects

• Yes: Physical damage claims

• No: Service complaints (can't photograph rudeness)

• No: Wait time complaints

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Email Verification

Verify customer emails before sending high-value offers.

How It Works:

1. Customer enters email

2. We send a 6-digit code

3. Customer enters code to verify

4. Only then do they receive the offer

Options:

Setting	Behavior
Always	Every customer must verify
Above Threshold	Only for offers above $X value
Never	No verification required

To Configure:

1. Go to Settings → Verification

2. Toggle Require Email Verification

3. Set threshold if applicable

4. Save

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Blocking Abusive Customers

Some customers abuse the system. You can block them.

To Block a Customer:

1. Open their complaint

2. Tap the menu (three dots)

3. Select Block Customer

4. Confirm

What Happens:

• Customer can no longer submit complaints

• They see a message that they've been blocked

• Existing codes still work (to avoid confrontation)

To Unblock:

1. Go to Settings → Blocked Customers

2. Find the customer

3. Tap Unblock

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Anti-Abuse Settings

Automatic protections against system abuse.

Progressive Friction

After multiple complaints from the same customer:

Complaints	What Happens
1-2	Normal flow
3-4	Requires receipt
5+	Requires manager approval

To Configure:

1. Go to Settings → Security → Anti-Abuse

2. Set complaint thresholds

3. Choose actions (require receipt, require approval, auto-block)

4. Save

Device Limits

Prevent multiple complaints from same device:

1. Go to Settings → Security → Anti-Abuse

2. Set Complaints per device per day (e.g., 2)

3. Save