Experience Gate
What Is the Experience Gate?
The Experience Gate is the "How was your experience today?" prompt that appears on your customer-facing page when someone scans your QR code. It lets customers quickly share whether their visit was great, okay, or not good — routing them to the appropriate next step.
How It Works
When a customer visits your page, they see three options:
Great (happy face)
Thank you message with confetti, then a prompt to leave a review on Google, Yelp, etc.
Okay (neutral face)
A short feedback form where the customer can describe their experience
Not Good (sad face)
Routes to the complaint resolution flow where the customer can describe their issue and receive an offer
Enabling / Disabling
You can toggle the Experience Gate on or off:
Go to Settings → Profile tab
Find the Customer Experience section
Toggle Experience Gate on or off
Tap Save
When Enabled (default):
The "How was your experience today?" prompt appears on your customer page.
When Disabled:
The prompt is hidden. Customers will see your other features (Spin to Win, Birthday Club, etc.) without being asked about their experience first.
Why Use It
Route positive customers to reviews — Happy customers are prompted to leave a review, boosting your online reputation
Capture feedback from neutral customers — "Okay" responses give you improvement insights without triggering a full complaint
Catch unhappy customers early — Dissatisfied customers enter the resolution flow before they post a negative review
Track sentiment — Analytics show your happy vs. unhappy customer ratio over time
When to Disable
You might disable the Experience Gate if:
You only want to use GoodAgain for marketing features (Spin to Win, promotions, etc.)
You want to temporarily pause feedback collection
You prefer customers to go directly to other features on your page
Frequently Asked Questions
Q: Will disabling the Experience Gate affect my other features? A: No. Spin to Win, Birthday Club, and other features work independently.
Q: Can I customize the question text? A: The question automatically adapts based on your business type and order channels (e.g., "How was your visit?" vs. "How was your order?").
Q: Does this affect complaint submission? A: When disabled, customers won't see the "Not Good" option on the landing page. They can still submit complaints through other entry points if available.
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