Review Prompts
What are Review Prompts?
Review Prompts are automated emails sent to customers after their visit, encouraging them to leave a review on platforms like Google, Yelp, or Facebook. Instead of hoping customers remember to leave a review, the system sends a friendly, well-timed nudge with a direct link to your review page.
Setting Up
To Enable Review Prompts:
Go to Settings → Review Prompts
Toggle Enable Review Prompts to on
Configure your settings:
Review Platform
The platform you want reviews on
Google, Yelp, Facebook
Review URL
Direct link to your review page
Your Google Business review link
Delay Time
How long to wait after a customer interaction before sending
2 hours, 1 day
Tap Save
How It Works
Review Prompts are triggered automatically after customer interactions:
A customer interaction occurs — Complaint resolution, reward redemption, or other touchpoint
System queues the email — A review request is scheduled based on your configured delay
Email is sent — After the delay period, the customer receives a review request email
Customer clicks the link — They're taken directly to your review page to leave feedback
No manual work is required — the system handles everything once configured.
Email Content
The review request email is designed to be simple, friendly, and effective:
Friendly greeting — Personalized with the customer's name
Thank you message — Acknowledges their recent visit or interaction
Star rating visual — A visual prompt that sets the expectation for leaving a rating
"Leave a Review" button — A prominent, easy-to-tap button linking directly to your review platform
The email is mobile-optimized so customers can leave a review right from their phone.
Tips
Set a reasonable delay — Don't send immediately after a visit. A 2-hour to 1-day delay feels natural and gives the experience time to settle
Link to Google for maximum impact — Google reviews have the highest visibility and influence on local search rankings
Monitor your review generation rate — Track how many emails result in actual reviews to gauge effectiveness
Let complaint resolution happen first — Review prompts are most powerful after a customer's issue has been resolved — they're more likely to leave a positive review
Don't over-send — One review request per customer interaction is enough. Sending multiple follow-ups can feel pushy
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