Spin-to-Win Wheel

What is Spin-to-Win?

Spin-to-Win is a gamified prize wheel that adds excitement to the customer experience. Customers spin a virtual wheel for a chance to win rewards like discounts, free items, or special offers. It's a fun way to engage customers, collect contact information, and drive repeat visits.

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Setting Up

To Enable Spin-to-Win:

1. Go to Settings → Spin-to-Win

2. Toggle Enable Spin-to-Win to on

3. Configure your wheel segments (see Prize Configuration below)

4. Customize the wheel appearance (colors, logo, background)

5. Tap Save

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How It Works

Here's the customer journey from start to finish:

1. Customer accesses the wheel — They scan a QR code or visit your business page

2. Enters their info — Email (required) and optionally phone number

3. Spins the wheel — The wheel animates and lands on a segment

4. Wins a prize — A congratulations screen shows what they won

5. Receives a promo code — An email is sent with the prize details and a QR code for redemption

The promo code QR can be scanned at your location for easy redemption tracking.

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Collecting Customer Info

Before spinning, customers must provide contact information:

Field	Required?	Purpose
Email	Yes	Delivers the prize promo code
Phone Number	Optional	SMS marketing and follow-up

This makes Spin-to-Win a powerful lead generation tool — every spin adds a customer to your contact list.

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Prize Configuration

Each wheel segment represents a possible outcome. You control what prizes are available and how likely each one is to be won.

To Configure Segments:

1. Go to Settings → Spin-to-Win → Wheel Segments

2. For each segment, set:

   • Prize Name — What the customer sees (e.g., "10% Off", "Free Coffee")

   • Prize Type — Discount, free item, or custom reward

   • Win Probability — The chance of landing on this segment (all segments must total 100%)

   • Segment Color — Customize the look of each slice

Example Setup

Segment	Prize	Probability
1	10% Off Next Visit	40%
2	Free Appetizer	20%
3	25% Off Next Visit	10%
4	Free Dessert	15%
5	No Prize — Try Again!	15%

Including a "No Prize" segment is optional but keeps the game exciting and controls your giveaway costs.

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QR Code Access

Generate a QR code that links customers directly to your Spin-to-Win wheel.

To Generate:

1. Go to Settings → Spin-to-Win → QR Code

2. Download or print the QR code

Best Placements

• In-store counter — Let walk-in customers play

• Event booths — Drive engagement at trade shows or pop-ups

• Receipts — Encourage post-purchase interaction

• Social media — Share the link for online engagement

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Tips

• Keep prizes enticing — Even small rewards (10% off) feel exciting when you win them on a wheel

• Use it for events and promotions — Launch a Spin-to-Win campaign for holidays, grand openings, or slow periods

• Monitor spin-to-redemption rates — Track how many prizes are actually redeemed to fine-tune your segments

• Balance your probabilities — Make sure the big prizes are rare enough to stay profitable but frequent enough to keep things exciting

• Rotate prizes regularly — Fresh prizes keep repeat customers engaged