Live Alerts

What Are Live Alerts?

Live Alerts notify your staff instantly when a customer at your venue needs help. When a customer reports an issue (via QR scan or the app), your team is alerted via Slack so they can respond immediately.

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Setting Up

To Enable Live Alerts:

1. Go to Settings → Notifications → Live Alerts

2. Toggle Enable Live Alerts to on

3. Choose your notification method: Slack

4. Configure the webhook or recipients (see below)

5. Send a test alert to verify it works

6. Tap Save

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Slack Setup

1. In your Slack workspace, go to Apps → Incoming Webhooks

2. Create a new webhook and select the channel where alerts should appear

3. Copy the webhook URL (starts with https://hooks.slack.com/)

4. Paste the URL into the Slack Webhook URL field in GoodAgain

5. Tap Send Test Alert to verify

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How It Works

1. Customer scans QR code at their table or location

2. Customer reports an issue — describes the problem, selects severity

3. Alert fires instantly — Slack message arrives with details

4. Staff responds — clicks the link in the alert to view and resolve

5. Status updates — team gets notified when the alert is acknowledged or resolved

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What's Included in an Alert

Each alert contains:

• Table/Zone — Where the customer is located

• Severity Level — High (red), Medium (yellow), or Low (green)

• Customer Name — If provided

• Issue Summary — Brief description of the problem (optional, configurable)

• Action Link — Direct link to respond to the alert

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Configuration Options

Setting	Description
Enable Live Alerts	Turn the feature on/off
Notification Method	Slack
Slack Webhook URL	Your Slack channel webhook
Include Issue Summary	Show customer's issue description in the alert

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Tips

• Set up a dedicated Slack channel (e.g., #live-alerts) to avoid noise in other channels

• Test your webhook after setup to make sure alerts arrive

• Train your staff to check and respond to alerts promptly

• Use table numbers and zones to help staff locate customers quickly

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Frequently Asked Questions

Q: Can I send alerts to multiple Slack channels? A: Currently one webhook URL per location. Use a shared channel for the whole team.

Q: What if my Slack webhook stops working? A: You'll see delivery errors in your alert history. Re-create the webhook in Slack and update the URL.

Q: Do alerts work outside business hours? A: Yes, alerts fire whenever a customer submits one. Consider Slack's notification settings to manage off-hours noise.