GoodAgain Cards
What Are GoodAgain Cards?
GoodAgain Cards are physical printed cards with unique QR codes that customers can scan to claim promotional offers. They're ideal for service recovery — hand a card to a customer who had a bad experience, and they scan it to receive a discount or free item.
Setting Up
To Create a Batch of Cards:
Go to Settings → GoodAgain Cards
Follow the 3-step wizard:
Step 1 — Design: Choose style, orientation, and color
Step 2 — Configure: Select offer type, set expiration, name the batch
Step 3 — Review: Preview and print or save as PDF
Card Design Options
Styles
Gradient
Brand color gradient background
Clean
White minimal with color accent bar
Bold
Dark background with contrasting colors
Orientation
Horizontal
3.5" x 2"
Standard business card (Avery 5371)
Vertical
2" x 3.5"
Portrait orientation
Colors
Use your brand color or choose from 8 pre-set options: Black, Navy, Forest, Wine, Purple, Slate, Teal, or your brand color.
Configuring Offers
Each batch is tied to a single offer type:
Discount — Percentage off or dollar amount off (uses your existing discount presets)
Free Item — A free product or service (uses your existing free item presets)
You also set:
Expiration — How many days the card is valid from the batch creation date
Batch Name — Auto-generated as "Location — Month Year" (editable)
Quantity — 10, 25, 50, or 100 cards per batch
Location — Which location the cards are assigned to
How It Works
You print cards — Print directly from your browser or save as PDF
Hand to customers — Give a card to any customer who needs service recovery
Customer scans QR code — Each card has a unique QR code linking to the offer
Customer claims reward — They receive their discount or free item digitally
You track redemptions — See which cards have been scanned and redeemed
What's on Each Card
Business logo or initials
Business name
Offer value (e.g., "15% Off" or "Free Coffee")
Location name
Expiration date
Unique QR code
Disclaimer: "No cash value. Valid at participating locations only."
Printing
Cards print 10 per page (compatible with standard business card sheets)
Horizontal: 5 rows x 2 columns
Vertical: 2 rows x 5 columns
Use Print for direct printing or Save as PDF to print later
Tips
Keep a stack of cards at the register or host stand for quick service recovery
Train staff on when to offer a card (bad experience, long wait, wrong order)
Use shorter expiration dates (14-30 days) to encourage quick return visits
Monitor redemption rates to see how effective your cards are
Choose a card design that matches your brand for a professional look
Frequently Asked Questions
Q: Can a card be used more than once? A: No, each card has a unique code that can only be redeemed once.
Q: What happens if a card expires? A: The QR code will show the customer that the offer has expired.
Q: Can I deactivate a batch of cards? A: Yes, you can archive a batch which prevents any unredeemed cards from being used.
Q: Do I need special paper to print cards? A: Standard business card sheets (like Avery 5371) work best, but you can print on regular paper and cut them.
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